Service and Support
Service & Support
Repair service
Promoting a sustainable approach, Valentine Fabrique fights against programmed obsolescence. All our professional kitchen appliances come with a two-year warranty. In addition, spare parts for each model are available for 20 years. In the event of wear and tear or technical failure, our repair service offers effective solutions for rapid component replacement, ensuring the long-term viability of your fryer.
Request for assistance
Building relationships based on trust with our customers and partners, Valentine Fabrique puts a premium on human contact. Our experts are always ready to listen, offer advice and propose customized solutions to any technical problems you may encounter. You can contact your usual reseller or our team at any time. A wide range of resources, such as operating instructions for each device, are also available in several languages in our PRO area.
Swiss quality
Wearing the Swiss made label, Valentine Fabrique designs and produces all its professional kitchen appliances in Switzerland, at its Romanel-sur-Morges factory. With constant attention to detail and finish, the company guarantees compliance with Swiss quality standards. To meet the highest industry standards, each appliance is precisely tested to ensure safe use and compliance with electrical standards.
Warranty request
Our machines come with a 2-year warranty, so if you need to make use of your warranty, please contact us at
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Frequently asked questions
Where are Valentine kitchen appliances made?
All our products are designed and manufactured at our plant in Romanel-sur-Morges, Switzerland.
How do I apply for a warranty?
Please complete this warranty form.
What should I do if my deep fryer breaks down?
Contact the retailer who supplied your kitchen appliance, or contact our team directly by completing this contact form.
What should I do if the fryer's red light stays on?
Reset the safety thermostat by pressing the button located behind the door, next to the switch for CORE and EVO fryers, and behind the housing for table-top fryers.
Where to place the lid of a CORE or EVO fryer?
Slide it into the door, where a slot is provided.
What is the warranty period for Valentine products?
A 2-year warranty covers manufacturing defects and technical problems.
Do Valentine appliances comply with international safety standards?
All our devices are CE, UL and SABER certified.
Where can I find the user manual for my device?
User manuals can be downloaded using the QR code on the fryer door, or on the back of the housing of table-top fryers.
Can I order accessories directly from Valentine?
Accessories can be ordered via our e-shop, for Switzerland only. For other countries, they can be ordered from Valentine dealers.
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